Key information about a ticket seems bizarrely small and hard to spot. I'd expect the information such as "Assigned To" and "Priority" to be front-and-centre when viewing a ticket. Instead, it's size 12 text in a light colour that appears in a position where it can be mistaken for the footer/signature an email.
Perhaps a minor issue, but still an issue.
|What problem will this feature solve?:|
Making key information easier to see at a glance