Group selection for filters

Idea created by Jamie Milks on May 31, 2018
    Long term plan
    Score0

    Often we are adding a group of agents that are in a group individually to filters in both reports and the incident filters.  In my organization, we have 17 people that are in the Help Desk group.  when I am creating a new report or filter, I have to add each one of those individually. However, if I could add Help Desk instead that would be a lot easier.  Also if we were to be able to filter by group, it would make the results more dynamic.  Currently, if you get a new tech, you have to add that person to your filter.

    What problem will this feature solve?:
    Productivity