Often we are adding a group of agents that are in a group individually to filters in both reports and the incident filters. In my organization, we have 17 people that are in the Help Desk group. when I am creating a new report or filter, I have to add each one of those individually. However, if I could add Help Desk instead that would be a lot easier. Also if we were to be able to filter by group, it would make the results more dynamic. Currently, if you get a new tech, you have to add that person to your filter.
|What problem will this feature solve?:|