Business Hours in response time

Idea created by Jamie Milks on May 31, 2018
    New Idea
    Score5
    • Jamie Milks

    Currently as I understand it, even though Samanage is calculating business hours per day, the response time still shows it as it it were linear time (3 8-hour business days would be shown as 24 hours).  While technically correct, it doesn't really illustrate that the ticket is 3 days old.  Can there be something put in place to say 3 business days?  If somebody looks at the elapsed time, they may figure out that the service time is business hours but I think that it should be more clear than that to the average user.

     

    I.e. 

    Elapsed time 4 day(s), 3 hour(s)
    Service time 2 business day(s), 1 business hour(s)
    What problem will this feature solve?:
    Viewing Business Hours vs Elapsed time