At our company, I have 3 factions of the overall IT department, there is the helpdesk for internal employees, a call center for outside customers, and a facilities management team. The issue we get from time to time is confusion when the automated email from the system is sent to the requester acknowledging the incident. It would be very helpful if we could dictate what from email address is used based on site or category. This would avoid an outside customer getting an email back from the facilities management team, of someone requesting facilities management getting a return email from the IT helpdesk. Some people treat it as junk and delete it before realizing it is a response to their issue.
|What problem will this feature solve?:|
Would lessen confusion with departments that have multiple factions and would avoid making a client have to purchase and setup a separate account with SAMANAGE which has its own issues.