It would be quite helpful to be able to mark and un-mark incidents as "Favorite" (maybe with a star or something) in Service Desk view.
While it is possible to create a "Favorite: Yes/No" column that will display in Service Desk view, it's not very convenient to have to edit each ticket individually to mark them as a favorite, and to not be able to change this status in service desk view. There does not appear to be a way to make a dropdown menu/checkbox that is editable in service desk view.
- Make a "Favorite" column selectable in Service Desk view
- Favorite column would have a star icon corresponding to each ticket that can be toggled on or off, denoting a ticket as a favorite or not a favorite. (See quickly photoshopped image below for reference)
- ON/OFF status of favorite icon should be retained on page reload or navigating away from service desk view.
- Ticket "Favorite" status should be a selectable variable for automations and mass update.
|What problem will this feature solve?:|
Cannot mark incidents as "favorites" or "starred" outside of existing incident categories and priorities. Would allow agents to set their own priorities without affecting the incident's overall priority level.