Extract Display Name out of User Variable

Idea created by Jamie Milks on May 24, 2018
    New Idea
    Score15
    • Jamie Milks
    • Dennis King
    • PAUL PUTROW

    When using Application Integrations, it would be nice to be able to call the User variable and extract the Display Name (Similar to extracting the email) for the Put function.  This would eliminate our need to have the requester enter their own name into the form so we can automate it.  This would be really helpful with the incident renaming application integration:

     

    Current

    {
    "incident": {
    "name":"Service Request - {{What Service}} - {{First Name}} {{Last Name}} - {{Start Date}}"}
    }

     

    Future, hopefully

    {
    "incident": {
    "name":"Service Request - {{What Service}} - {{"display_name":user}} - {{Start Date}}"}
    }

     

    Where these variables exist:

    What Service - Dropdown

    First Name - Text

    Last Name - Text

    Start Date - Date

    User - User (or even the requester variable)

    What problem will this feature solve?:
    Simplified forms, more efficient automations