Dependent drop-down variable functionality

Idea created by Wolanin, Mike on May 10, 2018
    New Idea
    • Josh Mills
    • Nate Riley

    The current dependent drop-down feature is not very design-friendly and does not function well. Creating an option that truly relies on the option chosen in the drop-down menu will dramatically help the flow of a request ticket.

    What problem will this feature solve?:
    The issue I'm having is that the current "dependent drop-down" variable requires you to select a pre-existing variable, which will appear when selected. What I am looking to do is create a drop-down that can be used when only a select few of the variables need to be completed based on the type of request being submitted. For example, an HR Add/change request form: Name, employee ID, department are variables that are always needed, but depending on the specific request (new Hire, termination, role change, etc), the requester may not need to fill out the "Employee start date" variable. By selecting "New Hire", only the required variables would appear on the form, along with the static variables mentioned above.