Add ability to track time to the mobile app

Idea created by Danny McCaslin on Apr 24, 2018
    New Idea
    • Danny McCaslin

    We would like to have the ability to track time through the mobile app. We have a number of users who interact almost exclusively with the mobile application, but they have to go back to a desktop every afternoon to close tickets because they have to enter time. This means that we don't get an accurate representation of how much time it takes for them to open and close tickets. It would be highly beneficial if we could get this functionality built into the mobile app.

    What problem will this feature solve?:
    This would solve the problem of administrators having to go back to a desktop to close tickets. Currently they have to track how much time they spend on a task either on paper or in their heads and then complete the tickets later. With this functionality they can complete their tickets in the field.