I'd love to have the ability to nest SLAs within each other. For instance, we have a team notification when an incident hasn't been assigned within 4 hours, but we also have a team notification when no comment has been added within 4 hours. It'd make more sense if we could have the comment SLA nested within the assignment SLA. That way, an incident can be picked up, then the comment timer starts.
|What problem will this feature solve?:|
We'd have better SLA tracking for when a technician reaches out to an end user.