Improve notifications for Problems

Idea created by Todd Thomas on Apr 5, 2018
    New Idea
    Score15
    • Todd Thomas
    • Chad Brown
    • Rachel Martin

    Today, Problems only send notifications when it is assigned to you or the group you belong to. That's it. You don't get any if Notes are added or if the Problem is Closed. This creates a real communication barrier both for the Requester as well as people following that Problem for updates.

     

    Problems should follow at least the same notification schema as incidents, if not be even better.

    What problem will this feature solve?:
    Notifications during critical communication time periods, especially system outages and bringing a variety of groups of people together around an open Problem.