I think the way that Service Request that have approvals get routed and assigned could change a little. I would like to see an option to route the ticket to the user(s) that need to approve the service request before it gets assigned to an agent to complete the request. As it is configured right now when the ticket gets assigned to an agent we have to wait for the approval to get approved before we can process the request. Another feature that would be great to build into the service request is the ability to have some email notification on creation of the ticket and no other ticket status notifications
|What problem will this feature solve?:|
This will solve a ticket approval routing issues.