SLA Conditions "if not"

Idea created by Jim Kender on Apr 5, 2018
    New Idea
    Score0

    Would like to know if there is plans to put in conditions in SLA's scopes for "if not" scenarios in the different fields.  Example, I created an internal "category"  for tracking long term projects.  I want to exempt this category from  the SLAs, but in order to do that, I had to create numerous clones of the same SLA with the various categories and just not choose the category for long term project tracking.  I want SLAs on the other categories, just not the long term project one. It would have been simpler, and cleaner, if there was a way to exempt conditions in the scope.

     

    Also, since asking, is there a limit to how many SLAs you have -- does it create unnecessary slowness in processing tickets if you begin to have too many?

    What problem will this feature solve?:
    Extending capabilities in scope areas for SLAs.