Would like to know if there is plans to put in conditions in SLA's scopes for "if not" scenarios in the different fields. Example, I created an internal "category" for tracking long term projects. I want to exempt this category from the SLAs, but in order to do that, I had to create numerous clones of the same SLA with the various categories and just not choose the category for long term project tracking. I want SLAs on the other categories, just not the long term project one. It would have been simpler, and cleaner, if there was a way to exempt conditions in the scope.
Also, since asking, is there a limit to how many SLAs you have -- does it create unnecessary slowness in processing tickets if you begin to have too many?
|What problem will this feature solve?:|
Extending capabilities in scope areas for SLAs.