API: CC array flexibility

Idea created by Chad Brown on Apr 2, 2018
    New Idea
    • Aaron March

    Devs developed awesome stuff, so as it par for the course, I have been testing and found something that would be great.



    A shout out to the Devs for getting {{context_id}} made available in Application Integration.



    Now that we are using {{context_id}}, we thought of how great it would be, if when the requester selected certain things in a Service Request (high dollar items, access subject to Sarbanes-Oxley audits, or just things HR notates), we could automatically add the "Requester's Manager" as a CC: to the request.


    Now with the API, you can add a CC:, but it appears to be locked to an absolute/direct value of an email address.


    Could this be opened up, so we could reference cc: by Requester's Reports_to value?

    What problem will this feature solve?:
    Grants automation of high-visibilty on requests where approval isn't necessarily needed, but notification is wanted.