We've chosen to use Samanage to standardize our inputs for our automation efforts and by providing more standardized input options, we would be able to better automate common requests. By allowing multi select on a User dropdown, we would be able to perform maintenance on multiple user accounts without the need to submit multiple tickets from the person requesting work. This saves everyone time and prevents mistakes from being made during the input phase. Take the following scenario as an example.
When something needs to be modified in bulk, such as creating or modifying an Email Distribution Group, we would like to be able to select multiple people from a single user dropdown instead of creating a new request for each user or maintaining a list of usernames to have a custom multipick list.
|What problem will this feature solve?:|
This feature would add another input option for our Service Request users to reduce the number of mistakes made and increase the number of tickets resolved on the first touch (or even no human intervention!)