We just discovered the APPROVAL option for Incident Requester's Site Manager, and noticed there wasn't something like this for Department.
How about we get the same thing for Department? In our environment where our sites host multiple departments, there is no practical function for "SITE MANAGER" approver - but we have a ton of stuff that needs the head of a department to approve (purchase orders, write access to Removable Media, physical moves of large groups of people, etc.).
We have had to create a VARIABLE where the requester selects the "Primary Department Head" and based on do 11 conditional statements based on their selection to get the APPROVAL to the correct person.
|What problem will this feature solve?:|
Approvals requiring the "head of operations" or "head of HR" or "head of Information Technology" can be assigned to the static value "Incident Requester's Department Manager" instead of making a complex Variables system.