Hangout Chats Integration

Idea created by Jared Needell on Mar 1, 2018
    New Idea
    • Kein Chua
    • Jacob DuBois
    • Aime DeGrenier

    Bot for the new Hangouts Chat   that would support querying data both as administrators and end users. It would also be cool if we could transition tickets / add comments.

    What problem will this feature solve?:
    Google released their new hangouts chat, Slack killer. It'd be cool if there were some features for admins to search inventory and tickets and maybe even end users to be allowed to search status on their own tickets.