Samanage should add an on-call schedule/rotation for out-of-business hours requests. Right now all technicians are monitoring tickets outside of business hours just in case a high priority item comes in. It would be nice to shut off notifications for staff outside of business hours except for the on-call team/technician. This would provide a better work-life balance for our technicians and for all users of Samanage's service desk.
|What problem will this feature solve?:|
Rather than use a 3rd party, like Pager Duty to route incoming requests that fall outside of business hours - Samanage would know the on-call rotation and send an email to the on-call technician.