I wanted to put this out there. I am on a very small team of two support agents for our company. It would be nice to have a feature that automatically assigns a ticket based on who answers the ticket first. Both support agents are knowledgeable out the company setup and this would give the other agent / agents (we hope to grow) the assurance when they look at the dashboard that tickets are being taken care of without one of us having to assign them (run on sentences are my superpower.)
I would suggest make this an on off button so that larger organizations who need ticket routing don't have to use it.
|What problem will this feature solve?:|
It would alievate the need for small teams to assign tickets. Tickets that are replied too, can always be re-assigned to another knowledgable teck