Currently the Automation Rules allow for actions of Change Priority, Change State, Reassign and Notify by email. We would like to see additional actions, specifically Change Site. When automated errors come into the system they still must be manually updated to reflect the site in multi-site environments. This addition would allow the entire process from incoming error to assignment with all the correct data to be automated.
|What problem will this feature solve?:|
Our technicians would not have to manually assign every type of error that comes in this way to the correct site, thus allowing for more accurate reporting than currently happens as they many times forget to reassign.