Allow automations to trigger off of custom fields in incidents

Idea created by Brian Hill on Jan 29, 2018
    New Idea
    Score35
    • Peggy Long
    • Jackie Kisinger
    • Brian Hill
    • Renee Martin
    • Jackie Thomas
    • Olivier Paratte
    • Arman Amlani

    Custom fields should be a criteria option within automations as the information in the custom field could indicate a specific place or person it should be routed to.

    What problem will this feature solve?:
    Allow routing of incidents automatically based upon extra information beyond generic keyword.