Allow reports/filters to be predefined by admins for all users

Idea created by Brian Hill on Jan 25, 2018
    New Idea
    • Steve Yontz
    • Mark Handley
    • Brian Hill
    • Renee Martin
    • Melanie G. Reinke
    • Chuck Ivey
    • Olivier Paratte
    • Mohamad Khalifa

    Right now if we have a useful saved filter view/report in incidents or solutions that would be useful for multiple service agents each agent has to create their own version of those filters and save it. We would like to be able to predefine certain filters/reports so that users won't have to.

    What problem will this feature solve?:
    Have more base filters for new users to choose from