Make incident description read only after submission

Idea created by Brian Hill on Jan 25, 2018
    New Idea
    Score15
    • Brian Hill
    • Renee Martin
    • Dave Roseman

    Service agents should not be able to change the original details, just as they are not able to change a comment that has been added to the incident later.

    What problem will this feature solve?:
    Right now service agents can delete or change the original details of the incident. The terms of the original request should not be able to be changed.