Right now, when a service task is completed, the next assignee gets an email informing them of the task, but the related incident isn't automatically moved to their queue. Many of our service tasks are assigned to service agent users who rely on their queues, rather than their emails or alerts, to check for new tasks, so the help desk staff have to manually change queues on these incidents. Is it possible for incident to automatically move to the assignee's queue?
|What problem will this feature solve?:|
More effective work management.