We have to started to use the Customer Satisfaction feature of Samanage inside our school district, but we have reached a speed bump that may cause us to disable that function if a solution is not found. We need to be able to restrict the answers received from the end user in some of our roles. We will never get accurate feedback if the end user knows that the technician can read their answer. This is an absolute need for us to be able to use this feature. We are pushing for Samanage to be the ultimate connection between us and our end users, and this is one of the many ways we can amplify that connection.
|What problem will this feature solve?:|
We will be able to restrict Customer Satisfactions responses to only the roles that need to see them to get accurate data from our end users.