Make comments when change state to resolved from incident view

Idea created by Frode Slettum on Jan 2, 2018
    New Idea
    Score0

    It's efficient to change things like state, category or subcatory from the incident view, without going into the case. This saves a lot of time. But when changing the state of a case to "resolved", you won't get the chance to enter a description without going into the case.

     

    It would save a lot of time if we could be able to enter a description from the incident front page when changing the state to "resolved".

    What problem will this feature solve?:
    It will save a lot of time. A lot of cases is automatically generated, and doesn't need other information than description and things managed from the incident front view.