Ability to refer to service catalog variables in names of tasks

Idea created by Raymond O'Brien on Dec 28, 2017
    New Idea
    Score5
    • Amy Waggoner

    If a service catalog item is created and a variable is made such as "Enter_First_Name", it would be nice to be able to refer to that variable in task creation such as seen below:

     

    Currently there does not seem to be a way to do this within the service catalog

    What problem will this feature solve?:
    This would help us to personalize the task request to the person that we need equipment picked up from or given to based on variable fills from HR. Currently, Human resources fills out variables with the person's first name and last name and it would be easier on the technicians to see those names right in the subject of the task rather than having to click through the task to the incident to get the same information. It would make it easier to see the task with the reference to the person's name variable in the task rather than just a generic Pickup Phone as we see the tasks now.