I find it a bit disorganized and overwhelming when I am combing thru the dozens of Knowledge Base articles and Service Catalog items. Perhaps we should consider allowing us to create folders to house these items. Expl. I can create an "Infrastructure" folder with all Knowledge Base articles pertaining to it within that folder. I know we can create categories and subcategories but I feel that folders would be easier to navigate and sort.
|What problem will this feature solve?:|
Dis-organized Knowledge Base and Service Catalog