Folders/SubFolders for Knowledge Base and Service Catalog

Idea created by Jodie Kretzer on Dec 12, 2017
    New Idea
    Score25
    • Jim Kender
    • Moises Ramirez
    • Paul Dejyothin
    • Jodie Kretzer
    • Olivier Paratte

    I find it a bit disorganized and overwhelming when I am combing thru the dozens of Knowledge Base articles and Service Catalog items.  Perhaps we should consider allowing us to create folders to house these items.  Expl.  I can create an "Infrastructure" folder with all Knowledge Base articles pertaining to it within that folder.  I know we can create categories and subcategories but I feel that folders would be easier to navigate and sort.  

    What problem will this feature solve?:
    Dis-organized Knowledge Base and Service Catalog