This is a unique one... through a certain set of steps a change ticket can disappear upon submitting if you have multiple tabs opened using a saved link. The following are the steps used to reproduce the issue:
- Start a new change ticket and fill out all the required information
- Using a bookmark or hyperlink open up your portal (for us: https://support.xxx.com/login)
- In the new tab, browse to an existing change, and then close the tab
- Go back to your original change and submit it
The new change never shows up in Samanage. These seems like a trivial issue but for our change submitters that are heavy users we have had multiple very detailed changes completely disappear upon submission. I was able to recreate the issue successfully using the steps above.
|What problem will this feature solve?:|
A bug that results in newly submitted change tickets never creating in the portal.