Removal of "Reply above this line to add a comment" in email

Idea created by Dylan Shaleen on Nov 30, 2017
    New Idea
    • Josh Mills
    • Dylan Shaleen

    We would like to have the ability to remove the small grey bar in the email that Samanage sends out that says "Reply above this line to add a comment". Nine times out of ten, it doesn't work like it should, or it doesn't work at all. We would like people to reply to the incident instead of the email.

    What problem will this feature solve?:
    It will solve people replying to the email that end users receive when they put in an incident. We would like them to comment directly in the incident instead of the email.