Feedback Email

Idea created by Shawn Brown on Oct 17, 2017
    New Idea
    • Shawn Brown
    • Ross Rother
    • Arie Smouter

    A few of us here monitor our dashboards religiously, however, would be nice if agents' of an incident receive email if feedback is posted (satisfied or dissatisfied).

    What problem will this feature solve?:
    Help our agents be more aware of the feedback that is being left on their incidents.