Filter Reports based on Dates and Times

Idea created by Todd Thomas on Sep 26, 2017
    New Idea
    Score10
    • Todd Thomas
    • Mohamad Khalifa

    Today we can filter Reports to a specific range. However, it would be very useful for one compiled report to contain a variety of different dates and times. Example:

     

    Show me:

    August 23 from 8am - 5pm, 2015 + August 24 from 8am - 5pm, 2015 + August 25 from 8am - 5pm, 2015

    AND

    August 22 from 8am - 5pm, 2016 + August 23 from 8am - 5pm, 2016 + August 24 from 8am - 5pm, 2016

    AND

    August 23 from 8am - 5pm, 2017 + August 25 from 8am - 5pm, 2017 + August 26 from 8am - 5pm, 2017

     

    This way we could compare demand for specific times over a period of years.

    What problem will this feature solve?:
    This will help us identify trends in demand to adjust staffing levels accordingly as well as gauge agent performance.