Drag and drop attachments into a ticket

Idea created by Stephen Allinson on Sep 21, 2017
    New Idea
    Score40
    • Josh Mills
    • Nate Riley
    • Stephen Allinson
    • Jeremy Bates
    • Joe Dusenbery
    • Lisa Eilerman
    • Gustavo Trujillo
    • Jessica Gasta

    Hi,  Would it be possible to add the ability to drag and drop attachments (none image based) into Incidents and Service Requests?  We can copy & paste images into Incident descriptions which is great, .gifs as well so that's awesome however when attaching something like an email or text file it would be great to drag and drop instead of having to save and attach the email.

    Other web based sites products etc. allow this type of feature and I wonder if it is something you may be able to implement?

     

    What problem will this feature solve?:
    This will make the process for adding attachments more efficient. Having to select attach files, find the location, then only able to select one file is slow. We permanently have our attachments store location open, if we could simply drag and drop each individual item as opposed to attach, find , select upload, repeat it would be great.