Many applications allow you pre-fill fields in a form with a URL param.
Here's an example: If you send a user the URL https://app.samanage.com/incidents/new.portal?category=accounting, they would get the new ticket form with the "Category" automatically filled out.
|What problem will this feature solve?:|
This would allow the providing of links that will automatically fill out data, creating a much better user experience requiring them to not have to fill out the data every time. This would also allow better categorization of tickets if they were filled in automatically via the URL.