Currently if you are in a single incident view to work on an issue, the only way to reassign an incident or to change any of the values (e.g. category/subcategory, priority, etc) is to edit the incident. Once you complete your edit by clicking Update Incident, you are taken back out to the full Incident view queue.
By allowing (at least providing as a permission set to a role) a technician the ability to modify these values via dropdowns within the incident view would improve the quality of service
|What problem will this feature solve?:|
Increased productivity and accurate categorization, prioritization, and assignment.