Reassign and recategorize ticket from within the single ticket view

Idea created by Rob Bennett on Aug 31, 2017
    Long term plan
    Score110

    Currently if you are in a single incident view to work on an issue, the only way to reassign an incident or to change any of the values (e.g. category/subcategory, priority, etc) is to edit the incident.  Once you complete your edit by clicking Update Incident, you are taken back out to the full Incident view queue.

     

    By allowing (at least providing as a permission set to a role) a technician the ability to modify these values via dropdowns within the incident view would improve the quality of service

     

    What problem will this feature solve?:
    Increased productivity and accurate categorization, prioritization, and assignment.