Agents should be able to see group members

Idea created by Nicholas (nija) Jackson on Aug 28, 2017
    New Idea
    Score5
    • Nicholas (nija) Jackson

    Agents cannot currently see the members of a group. They can search by group, but they cannot see who is in the group. The "View Profile" button is very helpful for admins and it would be great if this feature was tied to a role that could be given to agents. 

    What problem will this feature solve?:
    Agents do not know who is in the group they are assigning a ticket to. This would clear up confusion and prevent the agent from having to ask an administrator to list the members of the group.