Add "Resolved by" to Reports

Idea created by Chad Brown on Aug 28, 2017
    New Idea
    Score15
    • Todd Thomas
    • Chad Brown
    • Gustavo Trujillo

    First of all, REPORTS are looking 200% better than they did 12 months ago; keep up the good work.

     

    And to drop the other shoe.... In the Incident and Incident Summary reports, "Resolved by" does not make an appearance as a Filter Option. Assignee and Requester do - both of which access the entirety of the Users module

     

    This should be a core option. Incident Resolution is a common metric uses in Service Desk operations. Without this option, A weekly report cannot be scheduled to show this, making it a manual task every time.

    What problem will this feature solve?:
    This will allow various groups in the company to create automated reports detailing the "Resolved by" values for their departments. The Service Desk can actually report on the number of Incidents, per Resolvee (is that a word in english?). As the Resolved field actually tracks who took the resolving action of the incident; this is more important than the "Assignee" field. Having this available allows AUTOMATION to take place.