Allow for OR Incident Filtering Criteria

Idea created by John C Lyons on Aug 4, 2017
    Short term plan
    Score45
    • Rhonda Henderson
    • Josh Mills
    • Nathan Evenson
    • Lea Koehler
    • Todd Thomas
    • John C Lyons
    • Caddell, Mallory
    • Gustavo Trujillo
    • Olivier Paratte

    Currently Incident filtering criteria are each AND functions. Allowing for an AND/OR function will give Agents the option to see both tickets Assigned to themselves and/or to see or view Groups, Categories, etc.

    What problem will this feature solve?:
    Will allow Agents to see all of their various Incidents in one single report instead of having to create several reports and toggle between them.