In reviewing survey's I am currently having to try and filter the ones that I have already followed up on. It would be great if there was a way to mark a customer comment as "reviewed" or "followed-up" with maybe a comments to capture any additional information. Then be able to filter on that field.
We can accomplish this through a custom field but then it shows up on all incidents and could be changed at any point in the life cycle instead of only after the customer has responded.
Additionally, I think I would want security on this to limit who could mark comments as reviewed.
|What problem will this feature solve?:|
Managing customer feedback.