Survey Management

Idea created by Matthew Mierzejewski on Jul 31, 2017
    New Idea
    Score15
    • Andrew Eardley-Day
    • Matthew Mierzejewski
    • Gustavo Trujillo

    In reviewing survey's I am currently having to try and filter the ones that I have already followed up on. It would be great if there was a way to mark a customer comment as "reviewed" or "followed-up" with maybe a comments to capture any additional information. Then be able to filter on that field.

     

    We can accomplish this through a custom field but then it shows up on all incidents and could be changed at any point in the life cycle instead of only after the customer has responded.

     

    Additionally, I think I would want security on this to limit who could mark comments as reviewed.

    What problem will this feature solve?:
    Managing customer feedback.