Mark Comment as Resolution

Idea created by Matthew Mierzejewski on Jul 26, 2017
    Long term plan
    Score125

    When working with resolutions there are several instances where it will not work for a user and the ticket is re-opened. But if you do not record in both a comment and resolution box the resolution information is lost into the audit log which causes holes in the "conversation." I am proposing that you are able to mark a comment as the resolution and then if the ticket is reopened show those comments as "previously suggested resolutions" so that you can see the timeline of the ticket in a clear and concise way.

    What problem will this feature solve?:
    Losing the resolution, only available in the audit log, if an incident is re-opened.