I would like to use a feature which could be combined with "Tasks" to better facilitate a process workflow in an incident.
For instance; currently our teams often don't see their "Tasks" because they either get lost in the noise or because they're on a different screen to their incident queue etc. Our SAUs work mostly from their incident queue so I would like to be able to do the following:
IF <checkbox is ticked>
Reassign incident to NETWORKS
Task for "Incident Assignee" to allocate port and IP range
Once that task is done, the incident would automatically return to the previous assignee (or I could explicitly define the next assignee in the process).
This would make workflows MUCH easier to track and manage.
|What problem will this feature solve?:|
It will reduce the workflow management task of an under-resourced service desk by ensuring that other teams immediately see new work in their incident queue.