Requester/Client "Power User"

Idea created by on Jul 18, 2017
    Long term plan
    • Jason Davidson
    • Gustavo Trujillo

    Hi there,

    we are an MSP, we currently use departments to order our clients. 

    It would be great if we could allow power users at our clients to be able to view all open incidents for their company (department). 


    I got pretty close by creating a requester role where the incident scope was set to users department. The issue here is that it shows every single ticket created for that department and no way of filter(create reports) e.g only open ones. See screen shot


    It would be great if some way we could allow a requester the ability to have a view of their company (department) and filter.


    Have attached a screenshot of how it currently looks 





    What problem will this feature solve?:
    Would allow our clients to have a view over their outstanding tickets company wide and have visibility over the service which we provide