As posted on 4th December 2014, here https://community.samanage.com/ideas/2149?commentID=6749#comment-6749
Currently, there is no way to get email notifications when someone adds a comment to a "Change" record. The 'bell' notification also does not record comments on Changes.
Any comments are 'missed' and I've experienced this.
The notices should go to the following as part of the notification process:
- The creator (of the change)
- The assignee
(I note there is no 'CC' field as there are for incidents).
The 'ideal' implementation would be to clone the notification configuration, options, and process that are available for incidents.
Essentially, extend the existing notification technology used for 'incidents' over to 'changes.
Thanks for listening.