If there is a ticket assigned to an agent and he place a comment, he is receiving the same in his email. I think this is an additional notification which most of them dont required. Because the agent know what he is typing, he should receive only the alert when someone else post a comment to the same ticket. As i shown below, there is no option for me to disable this additional notification to the agent. Can you check?
|What problem will this feature solve?:|
If i am handling more than 50 tickets in a day and post comments, i get the same in my email and and i have to manually check and delete this.