Change state to "Assigned" when assignment is completed in editing mode

Idea created by on Jul 6, 2017
    New Idea
    • Jason Davidson
    • Stephen Jephcott
    • Julian Tang
    • Jamie Milks
    • Gustavo Trujillo
    • Olivier Paratte

    Currently, you can assign or reassign a ticket in edit mode. However, this doesn't trigger a State change nor does it trigger the "Time to Assign" SLA. The state should change no matter where you assign a ticket - otherwise we're just doing the same work twice when we have to change the state in the main Incident screen.

    What problem will this feature solve?:
    "Time to Assign" SLA not triggered when assigning ticket in edit mode.