Comment Tagging

Idea created by Scott Bonk on Jul 5, 2017
    Duplicate Idea
    Score5
    • Larry Johnston

    Duplicate Idea: Please vote here

     

    The ability to mention a specific user and notify them in a comment on a ticket by typing @[username] would be very helpful.

    What problem will this feature solve?:
    This would help me manage my support team more effectively.