Add 'Time Scope' to Incident Statistics Report

Idea created by Neil Williams on Jun 30, 2017
    Long term plan
    Score10
    • Neil Williams
    • Gustavo Trujillo

    Would it be possible to add 'Time Scope' as a selection criteria in the Incident Statistic report please?

     

    Currently all reports are based on the 'Created at' timestamp. I'd like to use an 'average time to resolution' metric, but to me it's counterintuitive to have this based on a 'created at' time period - It would make much more sense for a time to resolution figure be based on tickets resolved in a particular week/month.

     

    This drop down is already available in the Incidents Summary report

    What problem will this feature solve?:
    Incident Statistics report functionality is limited as you can only select date ranges based on 'Created at' timestamp