When viewing a configuration item, you are able to see any Incident that the CI was linked too (and in reverse you are able to attached a CI to an Incident)
It would be great if we are also able to link Change and Problems to a CI so that we can have a full holistic view of CIs lifecycle.
|What problem will this feature solve?:|
Currently we are only able to see Incidents that are linked to a CI, however the ability to see any Change or Problems would have the benefit of being able to see that full life cycle of the CI. It may be that a new incident received is linked to a change that occured and without the full information we may not know that the CI was captured in the change.