Linking Configuration Items to a Change/Problem

Idea created by Andrew Eardley-Day on Jun 20, 2017
    Under Consideration
    Score45
    • jo.williams@betfred.com
    • Andrew Eardley-Day
    • Mike Brereton
    • clairedavison
    • Todd Thomas
    • Chad Brown
    • Ryan Adams
    • Gustavo Trujillo
    • Shaun Clarke

    When viewing a configuration item, you are able to see any Incident that the CI was linked too (and in reverse you are able to attached a CI to an Incident)

     

    It would be great if we are also able to link Change and Problems to a CI so that we can have a full holistic view of CIs lifecycle.

    What problem will this feature solve?:
    Currently we are only able to see Incidents that are linked to a CI, however the ability to see any Change or Problems would have the benefit of being able to see that full life cycle of the CI. It may be that a new incident received is linked to a change that occured and without the full information we may not know that the CI was captured in the change.