Categorising Solutions

Idea created by Steve Blackburn on Jun 8, 2017
    Implemented
    Score65

    We are encouraging our business to put guidelines/policies/solutions onto Samanage and this has been very successful

     

    I feel our success has now caused us an issue, as we have so many it customers are finding it hard to find certain solutions if the tags are not correct

     

    What would make it a better customer experience is if we could group items according to what they relate to. In a similar way we do catalogue items.

     

    This would make it easier for everyone to find a document they need assuming we have it on Samanage

    What problem will this feature solve?:
    Categorizing solutions