Auto suggest solutions

Idea created by Binosh Moothedan on May 31, 2017
    Long term plan
    Score60

    Dear Team

     

    While user submitting the ticket in Samanage, there is huge empty area in the right side. Could you auto populate the Solutions which we have created based on the subject typed by the user? This way, we can reduce some tickets coming to service desk.

     

    • Solution while creating Ticket
    What problem will this feature solve?:
    While user submit the ticket, auto populate solutions based on the subject typed by the user. User get solution and resolve ticket themselves, User know that solutions are existed, Less tickets.