Copy multiple users in a comment

Idea created by Kelly Whalen on May 24, 2017
    Not Planned
    • Matthew Reznick
    • Kelly Whalen
    • Gustavo Trujillo
    • Anthony Gillespie

    We would like to be able to communicate some public comments to the requester and other users.  In short, we would like to see a CC: button in the comment box so that we can include other users in our replies for certain tickets.  I know we can edit the incident and "Add cc," but it would be very convenient for us to be able to toggle the cc: from the comment box instead.

    What problem will this feature solve?: